Monsal Trail : Essential lighting works is taking place from Mon 13 May for five weeks. Tunnels will remain open but light levels may be lower than usual. Please obey signs and take care when passing the works.
Looking after
How we work to look after the national park, conservation, ranger services, biodiversity and policies.
- The work of the Authority
How we make decisions, the role of members and staff - Current consultations
We want your opinions on these consultations - Ranger service
What our rangers and volunteers do around the national park - Plans and policies
Corporate plans and policies
Customer service charter
We aim to provide an effective and efficient high standard of service to all our customers
All our staff will:
- Be polite, friendly, open and honest
- Treat you with respect
- Treat you fairly and equally
- Explain what will happen
- Keep you informed and explain if there will be a delay
- Wear name badges
- Be clean, tidy and appropriately dressed for our job
If you telephone us we will:
- Be prompt in answering calls
- Tell you who you are speaking to
- Try to deal with your enquiry within 2 working days
If you write, fax or email us we will:
- Acknowledge your email within 24 hours
- Reply to you within 15 working days
- Use plain language
If you visit us, we will:
- Always be pleasant and put you at ease
- We will make you feel welcome
- Reduce waiting times to a minimum
- Provide a courteous, helpful and responsive service
- Keep our reception areas, clean, warm and comfortable
If we visit you, we will:
- Always have identification and inform you of the nature of our visit
What we expect from you:
- We will not tolerate rude or abusive behaviour towards any of our staff
Comments
If you have any comments on the service that you have received, we want to know. You can:
- Fill in the comments form either available from our reception area, or at www.peakdistrict.gov.uk/contactus
Printable version
Download a PDF version of this page: Customer service charter (48KB) 
