Monsal Trail : Essential lighting works is taking place from Mon 13 May for five weeks. Tunnels will remain open but light levels may be lower than usual. Please obey signs and take care when passing the works.
How we work to look after the national park, conservation, ranger services, biodiversity and policies.
We aim to :
Both members and officers take their responsibilities very seriously and do their utmost to help while carrying out their main duty of keeping the National Park special. However there will be times when misunderstandings occur and occasions when mistakes are made. When things do go wrong we will try and put them right.
If you think an officer has done something wrong we would ask you, in the first place, to take it up with the officer concerned. If you are not satisfied you can contact the manager and, if that does not resolve the problem, you can lodge a formal complaint.
A copy of the complaints procedure is available on request. All complaints are taken very seriously and the Authority will ensure that any issues are dealt with promptly and effectively.
If your grievance is not resolved to your satisfaction, or you believe the Authority has made a wrong decision and gone against its agreed policies there may be an opportunity to take your complaint further through the Local Government Ombudsman [external website]
If you are unhappy with a planning decision you can appeal to the Secretary of State who will arrange for an independent inspector to look into your case.
We aim to maintain 100% website availability.