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Accessibility Statement

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1. Website accessibility

This website is run by Peak District National Park Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

2. How accessible is our website

We know some parts of this website aren't fully accessible:

  • you can't zoom in up to 300% without the text spilling off the screen
  • some PDF documents aren't fully accessible to screen-reader software
  • some of our online forms are difficult to navigate using just a keyboard
  • some information is presented as map data and not accessible using a screen-reader
  • some of our content is difficult to understand
  • some pages contain tables used for layout
  • some pages need improved hyperlinking
  • some form controls, buttons and interactive tools are not labelled

3. What to do if you can't access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please email customer.service@peakdistrict.gov.uk, alternatively you can call us from 8.30am - 5pm, Monday to Thursday, and from 8.30am - 4.30pm on Fridays on 01629 816200.

We'll consider your request and get back to you within seven working days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems that aren't listed on this page or think we're not meeting accessibility requirements, contact us by telephone: 01629 816200, email; customer.service@peakdistrict.gov.uk or you can submit your comments by online form.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

4. Visiting us in person

Our main reception area and board room at Aldern House have audio induction loops and are accessible by wheelchair. Disabled parking is available if you drive through the lower car park and down the hill to the archway.

Please get in touch before you visit it if you have access needs by calling our Customer and Business Support team on 01629 816200 or emailing customer.services@peakdistrict.gov.uk

5. Technical information about this website's accessibility

Peak District National Park Authority is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-compliance with the accessibility regulations

Issues with text

We aim to fix any non-descriptive link text by September 2020 (for example where link text says 'Click here'). When we publish new content we'll make sure link text meets accessibility standards.

We are working to ensure that as much text as possible has a reading age of 11 or below.

Issues with PDFs and other documents

Many of our older PDFs and other documents don't meet accessibility standards - for example, they may not be marked up so they're accessible to a screen reader.

Some of our documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we aim to either fix these or replace them with accessible HTML pages.

The accessibility regulations don't require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services. For example, we don't plan to fix PDFs associated with historic planning applications.

We aim to ensure that any new documents we publish meet accessibility standards.

Issues with navigation

Some information is provided as content within a map. This doesn't meet WCAG 2.1 success criterion 1.1.1 Non-text Content. We aim to publish all content that is only available in a map as HTML or if this is not possible to tell you how you can access the information by other means.

Some pages contain tables used for layout. This doesn't meet WCAG 2.1 success criterion 1.3.1. We aim to remove all tables used for layout by September 2020.

You can't zoom in up to 300% without the text spilling off the screen. We plan to implement zoom on content for mobile devices by September 2020.

Accessibility of our other websites and online services

We use some third party online services and websites to allow customers to interact and transact with us. These include (but are not limited to) online surveys; the online version of our ParkLife magazine; booking systems for cycle hire, camping and guided events; applying for planning permission; and finding information using online maps.

Not all these sites and online services meet the necessary standards for accessibility, and where they do not we are engaging with our suppliers to rectify this. We aim to rectify as much as possible by September 2020, but some work may be ongoing past this date.

When procuring new online systems and website designs, meeting accessibility standards is included in the specification, and we continue to work with suppliers to ensure sites continue to meet these standards.

Issues with contrast

Some pages have low contrast errors. This doesn't meet WCAG 2.1 success criterion 1.4.3 Contrast (Minimum) We aim to make all content reach the minimum required levels by September 2020.

Disproportionate burden

We have not identified anything that qualifies as disproportionate burden as of yet, but we are still evaluating our sites and may update this when we identify issues.

6. Content that's not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents don't meet accessibility standards - for example, they may not be structured so they're accessible to a screen reader. This doesn't meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

7. How we tested this website

This website was last tested on 16 September 2019. The test was carried out internally by Peak District National Park Authority staff.

We tested:

The statement will be updated as improvements are made to the website.

Statement published: 23 September 2019.  

Last updated: 23 September 2019.

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